Refund and Return Policy
Effective Date: October 25, 2023
At Vipxcity, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and return process. Please review the details below to understand our policies and procedures.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as when you received it.
The return request must be made within 30 days of the delivery date.
Proof of purchase, such as an order number or receipt, is required.
2. Non-Returnable Items
Certain items are not eligible for return, including:
Products that have been used, damaged, or altered after delivery.
Items purchased during clearance sales or marked as final sale.
3. How to Initiate a Return
To initiate a return, follow these steps:
Contact our customer service team at info@vipxcity.xyz or call 732-428-4340 to request a Return Authorization (RA) number.
Pack the item securely in its original packaging, including all accessories and documentation.
Include the RA number on the outside of the package.
Ship the item to the address provided by our team.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
Refunds will be processed to the original payment method within 7-10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
5. Exchanges
If you need to exchange an item for a different size, color, or model, please contact us at info@vipxcity.xyz. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
7. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.
8. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to us:
Email: info@vipxcity.xyz
Phone: 732-428-4340
Address: 3959 Whaley Lane, Newark, New Jersey, United States
Thank you for shopping with Vipxcity. We value your trust and are committed to providing you with a seamless and satisfactory shopping experience.